1. Home
  2. Docs
  3. Cheats
  4. Payment FAQ
  5. Why did my payment fail?

Why did my payment fail?


We have a fraud prevention system in place that requires you to enter real information that matches information on the card used. If the payments continues to fail with the correct billing details, call your bank to allow the payment or try an alternative payment method.

Sometimes entering your old postal code can help if you updated your card address recently.


Your store credit will be added when an admin is online. It is usually instant, but can take up to 8 hours if we are offline.


Your payment might to confirm if you send a low fee. Some wallets deduct the fee from your remaining balance, others will take it from the amount you send.

Make sure your fee is covered or you will have to send 2 payments.

How can we help?